Privacy Policy

The Educators ("we", "our", or "us") operates the The Educators mobile application and online platform (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

1. Information We Collect

We collect the following information when you use the Service:

• Account Information: Name, email address, phone number, and enrollment number as provided by your institute.
• Academic Data: Exam scores, study session progress, attendance records, and assignment submissions.
• Device Information: Device type, operating system version, and app version for troubleshooting and compatibility.
• Usage Data: App interaction patterns such as screens visited and features used, to improve the Service experience.

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service's educational features
• Display your academic progress, exam results, and study materials
• Send notifications about exams, schedules, and important updates
• Process fee payments and maintain financial records
• Improve performance and fix issues
• Communicate with you regarding your account

3. Data Storage and Security

Your data is stored on secure servers. We use industry-standard security measures including encryption in transit (HTTPS/TLS) and secure authentication to protect your information. Access to your data is restricted to authorized personnel at The Educators.

4. Data Sharing

We do not sell, trade, or rent your personal information. Your data may be shared with:

• The Educators: Administrators and faculty at The Educators can access your academic records.
• Payment Processors: When you make payments, transaction data is shared with Razorpay for processing.
• Error Tracking: Anonymous crash reports may be sent to Sentry for stability improvement.

5. Your Rights

You have the right to:

• View your personal data through the Service's profile section
• Request correction of inaccurate data by contacting The Educators
• Request deletion of your account by contacting The Educators

6. Children's Privacy

The Service may be used by students under 18 years of age with the knowledge and consent of their parent or guardian. We do not knowingly collect data from children without parental consent. Parents and guardians can access their ward's information through the parent portal.

7. Third-Party Services

The Service uses third-party services that have their own privacy policies:

• Razorpay (payment processing)
• Sentry (error monitoring)
• Expo (mobile app updates and push notifications)

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the Service or via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact Us